Venue Information

About Troubadour White City Theatre

Troubadour White City Theatre is in the heart of West London’s new cultural hub at White City Place, the former BBC Media Village in West London.

We have two stunning state-of-the-art fully flexible spaces including a 1,200 theatre and an 800-seat multi-purpose theatre.

The theatre is operated by the award-winning team behind the successful King’s Cross Theatre, home to the Olivier-award winning The Railway Children and David Bowie’s Lazarus and Troubadour Wembley Park.

Enhanced audience experience with comfortable seating, increased leg room and a spacious and welcoming bar.

"Troubadour's installation theatres may become the most significant new trend in theatre building in my lifetime: a versatile way to create large and flexible new performance spaces all over London, so producers are no longer dependent on paying extortionate West End rents"

Mark Shenton, The Stage (Jan 2019)

Frequently Asked Questions

Your Visit

Collecting Tickets

If you are collecting tickets, please ensure you allow additional time to do so when planning you arrival to the venue. 


Your safety and security during your visit is a top priority, so please note there may be security checks in place when you arrive. 

Late Comers

If you are arriving late to the theatre and miss the start of the show, we will do our best to get you seated during a suitable part in the show. Please note, to avoid disrupting the performance, there may be a short wait before we can seat you.


We want to ensure your visit to Troubadour Wembley Park Theatre is as smooth and enjoyable as possible. If you have access needs, you can let us know in advance about your requirements by calling our access line on 0333 320 1663

The venue is fully accessible with a wheelchair. If you have any questions regarding the accessibility of the venue, please call our access line on 0333 320 1663. 

Our access performances, including BSL signed, captioned, audio described and relaxed, are listed on each show page where these performances are available. 

Bars & Merchandise

Enjoy a drink before the curtain goes up and pre-order your interval beverages before the show starts to avoid queues. 

We have a spacious Bar and CafĂ©, in which you can unwind and socialise in, before and after the show. 

Please note that all our bar and merchandise selling points are cashless, to speed up sales and reduce our customers’ waiting time. You can pay by card or with contactless payment.


If you are planning on driving, please ensure you plan your route in advance. There is no parking at the theatre. Our recommended parking is at Westfield (parking hall B & C).

Find out more about parking

Purchasing Tickets

Can I select my seats?

Yes. If your device is compatible a live seating plan will be available from which you can choose your own seats. If you are unable to load this on your device, or if you would rather have the best available seats chosen for you, then your seats will be selected for you after asking you a range of questions regarding your preferences.

Can I buy tickets for someone else?

If you buy tickets for somebody else, or an individual other than the person purchasing the tickets will be collecting them, please fill in the appropriate field whilst creating your booking. Alternatively, please contact the Box Office on the relevant number above, or by email at [email protected] Without letting us know in advance it will not be possible for people to pick up tickets without the confirmation email, reference number, or card that was used to purchase the tickets.

What are the booking fees?

If you book by phone there is a booking fee of £2 per ticket. There are no fees at all if you book online or in person at one of our venue Box Offices. There are a no fees whatsoever if you choose the ‘Print at Home ‘option. However, please note that we may not be able to provide the 'Print at Home' feature for all productions.

What is the delivery fee?

There is a dispatch fee of £1.75 for all bookings that are printed by KX Tickets to be sent via post or collected from the Box Office. If you book online and choose the 'print at home' option, you can print your tickets immediately, without paying the dispatch fee. If you choose to have your tickets posted to you, your tickets will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to collect your tickets from the Box Office. We are unable to post tickets to addresses outside the UK. Please note that we may not be able to provide the 'Print at Home' feature for all productions.

I have an offer. How can I use it?

Depending on the offer you have been given, you may be asked to enter a promo code when you have added tickets to your basket or it may be applied automatically, depending on the date(s) and configuration of items in your basket.

Please note that all offers and discounts are subject to availability, cannot be combined and are not to be applied retrospectively.

Does my baby need a ticket/can I bring my child? 

The standard ruling is you have to be three years and older to attend a show at one of our theatres. Some shows may have a higher age recommendation or mandatory limit. Please check the event information pages for guidance.

Certain family shows may allow Babes-in-Arms. Please check the event information pages for more information.



Can I pay using my debit/credit card?

We can accept Visa Credit, Visa Debit, Switch, Mastercard and American Express.

Please note we are currently unable to take payments from American Express cards using our chip & pin/contactless terminals.

Do you accept SOLT tokens?

Yes. KX Tickets can accept SOLT tokens for ticket purchases over the telephone or in person. Please note we are unable to accept vouchers for online bookings.

Can I pay using my Paypal account?

We are unfortunately unable to take Paypal payments.

Your tickets

When will my tickets arrive?

Print at Home tickets will be sent via email once payment has been made and the booking confirmed. If your tickets are being delivered by post they will arrive no later than five days prior to the performance. If you book less than five days prior to the performance, you will need to select ‘print at home’ or collect your tickets from the Box Office. If your tickets have not arrived five days prior to the performance, please contact [email protected] to arrange duplicates which will be held at the venue Box Office for you to collect.

How do I arrange replacement tickets?

If your tickets have been lost or damaged, please contact the ticketing agent you booked with. If you booked with KX Tickets, please let us know as soon as possible. We are unable to post reprinted tickets and you will need to collect them in person from the venue Box Office prior to the performance. We will need to see your confirmation email, reference number, or the card you originally paid with before we can reissue your tickets. There is a reprint fee of £1.50 per ticket.

Can I exchange my tickets?

We may be able to transfer your tickets to an alternative performance of the same production in certain circumstances. Exchanges cannot be made fewer than 48 hours prior to the start of the performance and is always at the final discretion of the venue Box Office Manager. There will be a £1.50 admin fee per ticket to cover the incurred costs of providing this service. The new tickets can only be allocated to seats of the same price, or greater upon payment of the difference in value.  We are unable to post exchanged tickets and you will need to collect them in person from the venue Box Office prior to the performance. Please note that you will need to return the original tickets by post or in person before we can issue any exchanged tickets.

Can I get a refund for my tickets?

Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.

If you purchased our KX Tickets Ticket Refund Insurance at the time of booking then please read on KX Tickets Ticket Refunds Policy