Wembley Park Theatre

To find the theatre use the postcode HA9 0SP. We are situated five minutes walk from Wembley Park underground station and we strongly recommend travelling to the theatre using public transport. Bus routes 83, 92,182, 206, 223, 297, 440, N83 all stop within a 5 minute walk to the theatre.

We do not have an on-site car park at Troubadour Wembley Park Theatre. If you plan to visit us by car, Wembley Park's Red and Pink car parks are both a short walk away from the theatre. Please note that we do not manage either of these car parks.

Wembley Stadium and the SSE Arena are both very close to the theatre. On event days, parking space is extremely limited and prices can increase. Plan your journey in advance, contacting the car park if necessary before travelling.

The venue opens 2 hours before the start of the performance.

The performance will begin promptly at the listed time. This can be found on your ticket, order confirmation email, and in the event listings on our website. We recommend arriving at the theatre at least 60 minutes prior to the performance start time.

We will always do our best to admit any latecomers into the auditorium as soon as we can. Please be aware that if you arrive late to the theatre you may be asked to wait for a suitable break before entering the auditorium, which may be the interval. You may be asked to sit in different seats to those which you originally booked until the interval in order to minimise disruption to those customers already inside the auditorium.

Whilst we encourage you to stay in your seats, if you need to leave the auditorium at any point please make yourself known to the nearest usher and we will facilitate this. For the health and safety of our performers and audiences we operate a strict no readmittance policy.

Starlight Express features roller-skating on tracks close to the audience, pyrotechnics, flashing and strobe lighting effects, haze, simulated sparks, flame & smoke effects, and some loud sound effects. Ear plugs are available if you need them.

The safety and security of our guests, performers and staff is always our top priority, and as such all bags will be checked on your way into the theatre. In order to speed up your entry process, please refrain from bringing large bags or suitcases.

Troubadour Wembley Park Theatre is an accessible venue. There is level access from the street, into the foyer, and the ground-level section of the auditorium. There are two fully accessible toilet cubicles. We want to ensure your visit to our theatre is as smooth and enjoyable as possible. If there is anything that we can do to assist you in your visit, please email our dedicated team at access@kxtickets.com.

Many productions at Troubadour Wembley Park Theatre hold accessible performances, including BSL, captioned and audio described. All information on accessible performances is listed on each shows page on our website.

In order to help us serve as many customers as quickly as possible, and minimise your queuing time, we accept card payments only. This includes contactless and mobile payments.

Yes we have an onsite restaurant conveniently located within the theatre. Our Studio Five Restaurant opening times are as follows:

Wednesdays: 4pm - 11pm
Thursdays: 12pm - 11pm
Fridays: 4pm - midnight (live music evening)
Saturdays: 12pm - midnight (live music evening)
Sundays: 11am - 11pm
Mondays & Tuesdays: closed

(opening times and music schedule subject to change depending on show times and performance schedule).

‍Read more about Studio Five Restaurant

Yes. It opens 2 hours prior to the performance start time, serving a wide range of soft and alcoholic drinks, including a number of locally sourced items. A selection of light snacks are also available from the bar.

In order to help us serve you as quickly as possible, all of our sales points accept card payments only.

It is prohibited to bring any external food or drink into building. These must be disposed of before entering our premises. You may bring along an empty bottle to fill with water once inside if required.

We ask that you have consideration for your fellow audience members and refrain from bringing any additional items which may be noisy inside the auditorium.

Yes, there is a cloakroom at the rear of the foyer. The cost is £1 per item for coats/umbrellas/other items and £3 per item for any sized bag. Only small bags can be taken into the auditorium, these can be kept under your seat. Please avoid where possible, from bringing large luggage as space may be limited in the cloakroom. Note all bags will be searched prior to your entry into the venue.

The Starlight Auditorium is kept at a cool 17-20 degrees year-round for the comfort of our audience and performers

Yes. If your device is compatible a live seating plan will be available from which you can choose your own seats. If you are unable to load this on your device, or if you would rather have the best available seats chosen for you, then your seats will be selected for you after asking you a range of questions regarding your preferences.

If you buy tickets for somebody else, or an individual other than the person purchasing the tickets will be collecting them, please fill in the appropriate field whilst creating your booking. Alternatively, please contact the Box Office on the relevant number above, or by email at customers@kxtickets.com. Without letting us know in advance it will not be possible for people to pick up tickets without the confirmation email, reference number, or card that was used to purchase the tickets.

KX Tickets do not charge a booking fee, however from time to time a specific production/venue may have these in place which we have to implement, if that is the case it will be clearly noted in the booking flow. There are no fees at all if you book in person at one of our venue Box Offices.

We no longer offer a postal service for our tickets. Over the past few years this option has seen fewer and fewer requests. With the shift towards print at home and now Mobile Wallet (or E-tickets) we felt it was time to withdraw this option.

Depending on the offer you have been given, you may be asked to enter a promo code when you have added tickets to your basket or it may be applied automatically, depending on the date(s) and configuration of items in your basket.

Please note that all offers and discounts are subject to availability, cannot be combined and are not to be applied retrospectively.

All ticket holders must be at least 3 years and older to attend a show at one of our theatres. Some shows may have a higher age recommendation or mandatory limit. Please check the event information pages for guidance. All children under the age of 16 must be accompanied by an adult at all times. All attendees must have their own assigned ticket and seat in the auditorium.

We can accept Visa Credit, Visa Debit, Switch, Mastercard and American Express.

Please note we are currently unable to take payments from American Express cards using our chip & pin/contactless terminals.

Yes, KX Tickets can accept SOLT Tokens for ticket purchases in person. Please note we are unable to accept vouchers for online bookings.

We are unfortunately unable to take Paypal payments.

Print at Home tickets will be sent via email *once payment has been made and the booking confirmed. Please always check your spam/junk folder in case the tickets are misdirected there. If you have still not received your tickets 1 hour after booking please email the customer team on customers@kxtickets.com.

*Please note that some performances at Troubadour Wembley Park use delayed dispatch, and your tickets will only be emailed to you 48 before your performance. You will still receive a confirmation email at the time of purchase and this does not affect your rights to exchange.

Our staff will scan your tickets on arrival to the theatre so please ensure you have these ready to present for entry.

We strongly advise you download your tickets/take a screenshot of your tickets on your phone prior to arriving at Wembley Park Theatre as the mobile signal in the area will be disrupted on event days at Wembley Stadium.

Please check your 'junk' or 'spam' folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven't received a confirmation email at all, please email customers@kxtickets.com and your confirmation email can be re-sent.

If your tickets have been lost or damaged, please contact the ticketing agent you booked with. If you booked with KX Tickets, please let us know as soon as possible.

If you would like to exchange your tickets, please contact us at customers@kxtickets.com.

Our usual (non-Covid-19) exchange policy is as follows:

We may be able to transfer your tickets to an alternative performance of the same production in certain circumstances. Exchanges cannot be made fewer than 48 hours prior to the start of the performance and is always at the final discretion of the venue Box Office Manager. There will be a £1.50 admin fee per ticket to cover the incurred costs of providing this service. The new tickets can only be allocated to seats of the same price, or greater upon payment of the difference in value.  New tickets will be emailed to you.

Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.