Access Information

Access bookings are handled directly by a dedicated team at KX Tickets who you can contact directly by email and will ensure you have a smooth and pleasant visit

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nimbus horizontal trans

To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free, click here to apply.


When you sign up for a Nimbus account you have two options.

  1. KX Tickets Access Scheme.
    This scheme is free of charge and will last for three years. Your Nimbus ID will be used to verify the individual needs for visiting one of our participating venues. This could be a wheelchair space, access to a hearing loop or a plus 1 companion ticket. All KX access customers receive a discounted ticket*, however discounted companion tickets will only be made available to those who qualify.


  2. Access Card.
    The Access Card costs £15 and offers you all the benefits of the KX access scheme but on a national level. Access cards also last three years but can be used at other venues, attractions and stadiums around the country such as, ATG, Delfont Macintosh Theatres, The Ticket Factory, Merlin Entertainment and many, many more. A full list can be found here.

*KX Tickets sell for a variety of different productions and venues and the amount of access discount available can vary between productions. At launch the Access card will be valid for all productions at Troubadour Wembley Park Theatre where a 1/3 discount will be given for single tickets and 2/3 discount on each ticket for customers who have a +1 sign on their access card (essential companion).


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trouba step 1

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You are can book access tickets by emailing or by using the Access Enquiries form linked above.

In your email please specify:
- The production you wish to attend
- Your preferred date and time
- Your specific requirements, for example if you need an aisle seat, level access, a wheelchair space, or you need to bring an essential carer.

Our team will then make sure you get the best possible location in the venue.

Most productions will offer a captioned or signed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, however we do ask that you inform us when you book your ticket so the team can make the necessary arrangements before you arrive.

Most productions will offer a relaxed performance during the run. To find out if there is a performance scheduled please see the event page on our website.

Yes, though what is offered can change depending on the production. For more information on access rates for a specific production please email

Troubadour Theatre Wembley Park offers two accessible parking bays. These are free of charge and are for access ticket holders only. Spaces must be pre-booked - please email to enquire about availability and to book one of these spaces.

If you have any further questions not covered above, please contact us using the link below.