Venue Information

About Troubadour Wembley Park Theatre

Troubadour Wembley Park Theatre is a flexible 1,000-2,000 seat capacity theatre, located within the former Fountain Studios, which was best known for being the venue of live televised shows including The X Factor, Britain’s Got Talent and Pop Idol.

The new theatre is in the heart of Wembley Park, an area which is fast becoming one of London’s most exciting destinations. As a new cultural hub for London, the 85 acre redevelopment has 27 affordable artist studios, 7,000 new homes, London Designer Outlet, new retail districts and offices, as well as the largest Boxpark to date, Boxpark Wembley and the SSE Arena, Wembley.

Working in collaboration with well-known and emerging production companies and artists to stage world-class entertainment within a flexible space unmatched by other London theatres, this state-of-the-art cultural destination also has a big sociable bar space and its own restaurant Studio 5ive, offering a modern British menu with simple, bold dishes employing great quality produce in a relaxed, modern atmosphere. 

"Troubadour's installation theatres may become the most significant new trend in theatre building in my lifetime: a versatile way to create large and flexible new performance spaces all over London, so producers are no longer dependent on paying extortionate West End rents"

Mark Shenton, The Stage (Jan 2019)



Frequently Asked Questions

Your Visit

What precautions against Covid-19 do you have in place?

The safety of our audience members, performers and staff is our utmost priority. For more information on our Covid-safe reopening, please click here.

How do I get to the Theatre?

To find the theatre use the postcode HA9 0SP. We are situated five minutes walk from Wembley Park underground station and we strongly recommend travelling to the theatre using public transport. Bus routes 83, 92,182, 206, 223, 297, 440, N83 all stop within a 5 minute walk to the theatre.

Do you have car parking available?

We do not have an on-site car park at Troubadour Wembley Park Theatre. If you plan to visit us by car, Wembley Park's Red and Yellow car parks are both a short walk away from the theatre. Please note that we do not manage either of these car parks.

Wembley Stadium and the SSE Arena are both very close to the theatre. On event days, parking space is extremely limited and prices can increase. Plan your journey in advance, contacting the car park if necessary before travelling. 

Click here for more information on Parking

When does the venue open?

The venue opens 90 minutes before the start of the performance.

When does the performance start?

The performance will begin promptly at the listed time. This can be found on your ticket, order confirmation email, and in the event listings on our website. We recommend arriving at the theatre at least 30 minutes prior to the performance start time.

What happens if I arrive late?

We will always do our best to admit any latecomers into the auditorium as soon as we can. Please be aware that if you arrive late to the theatre you may be asked to wait for a suitable break before entering the auditorium, which may be the interval. You may be asked to sit in different seats to those which you originally booked until the interval in order to minimise disruption to those customers already inside the auditorium.

Can I leave during the show?

If you leave the auditorium during the performance to use the toilet, or for any other reason you may have to wait until a suitable break in the performance before being able to re-enter. This may be the interval.

Do you carry out security checks?

The safety and security of our guests, performers and staff is always our top priority, and as such all bags will be checked on your way into the theatre. In order to speed up your entry process, please refrain from bringing large bags or suitcases.

Is the theatre accessible?

Troubadour Wembley Park Theatre is a fully accessible venue. There is level access from the street, into the foyer, and the ground-level section of the auditorium. There are two fully accessible toilet cubicles. We want to ensure your visit to our theatre is as smooth and enjoyable as possible. If there is anything that we can do to assist you in your visit, please email our dedicated team at [email protected]

Many productions at Troubadour Wembley Park Theatre hold accessible performances, including BSL, captioned and audio described. All information on accessible performances is listed on each shows page on our website.

Do you accept cash payments?

In order to help us serve as many customers as quickly as possible, and minimise your queuing time, we accept card payments only. This includes contactless and mobile payments.

Do you have a restaurant?

Studio 5ive Restaurant will reopen on 20th November 2021, opening 3 hours before matinee performances and from 5pm for evening performances (subject to change depending on show times and performance schedule).

Read more about Studio 5ive Restaurant

Is there a bar?

Yes. It opens one hour prior to the performance start time, serving a wide range of soft and alcoholic drinks, including a number of locally sourced items. A selection of light snacks are also available from the bar.

In order to help us serve you as quickly as possible, all of our sales points accept card payments only.

Can I bring my own food and drink?

You are able to bring cold food and soft drinks with you to the theatre. We ask that you have consideration for your fellow audience members and refrain from bringing items which may be noisy inside the auditorium.

It is prohibited to bring any alcoholic beverages or hot food into the building. These must be disposed of before entering our premises.

Do you have a cloakroom?

The cloakroom is not currently open. Please only bring one small bag per person, which can be taken into the auditorium and kept under your seat.

 


Purchasing Tickets

Can I select my seats?

Yes. If your device is compatible a live seating plan will be available from which you can choose your own seats. If you are unable to load this on your device, or if you would rather have the best available seats chosen for you, then your seats will be selected for you after asking you a range of questions regarding your preferences.


Can I buy tickets for someone else?

If you buy tickets for somebody else, or an individual other than the person purchasing the tickets will be collecting them, please fill in the appropriate field whilst creating your booking. Alternatively, please contact the Box Office on the relevant number above, or by email at [email protected] Without letting us know in advance it will not be possible for people to pick up tickets without the confirmation email, reference number, or card that was used to purchase the tickets.


What are the booking fees?

KX Tickets do not charge a booking fee, however from time to time a specific production/venue may have these in place which we have to implement, if that is the case it will be clearly noted in the booking flow. There are no fees at all if you book in person at one of our venue Box Offices.


Why can't I have my tickets posted to me?

We no longer offer a postal service for our tickets. Over the past few years this option has seen fewer and fewer requests. With the shift towards print at home and now Mobile Wallet (or E-tickets) we felt it was time to withdraw this option. We know some people love to collect tickets, or just like to have something more substantial to hold onto so you can still pop to one of our box offices and ask to print them off for you, but please note there will be a fee of £1 per ticket to do this.

I have an offer. How can I use it?

Depending on the offer you have been given, you may be asked to enter a promo code when you have added tickets to your basket or it may be applied automatically, depending on the date(s) and configuration of items in your basket.

Please note that all offers and discounts are subject to availability, cannot be combined and are not to be applied retrospectively.

Does my baby need a ticket/can I bring my child? 

The standard ruling is you have to be three years and older to attend a show at one of our theatres. Some shows may have a higher age recommendation or mandatory limit. Please check the event information pages for guidance. All children under the age of 16 must be accompanied by an adult at all times.

Certain family shows may allow Babes-in-Arms. Please check the event information pages for more information.

Can I pay using my debit/credit card?

We can accept Visa Credit, Visa Debit, Switch, Mastercard and American Express.

Please note we are currently unable to take payments from American Express cards using our chip & pin/contactless terminals.


Do you accept SOLT tokens?

Yes. KX Tickets can accept SOLT tokens for ticket purchases over the telephone or in person. Please note we are unable to accept vouchers for online bookings.


Can I pay using my Paypal account?

We are unfortunately unable to take Paypal payments.


Your tickets

When will my tickets arrive?

Print at Home tickets will be sent via email *once payment has been made and the booking confirmed. Please always check your spam/junk folder in case the tickets are misdirected there. If you have still not received your tickets 1 hour after booking please email the customer team on [email protected]

*Please note that Curious Incident of the Dog in the Night-Time at Troubadour Wembley Park is using delayed dispatch, and your tickets will only be emailed to you 48 before your performance. You will still receive a confirmation email at the time of purchase and this does not affect your rights to exchange.

What should I do if I haven't received an email confirmation?

Please check your 'junk' or 'spam' folders. If your confirmation email has been delivered to one of these folders, please add our address to your saved contacts. If you haven't received a confirmation email at all, please email [email protected] and your confirmation email can be re-sent.

How do I arrange replacement tickets?

If your tickets have been lost or damaged, please contact the ticketing agent you booked with. If you booked with KX Tickets, please let us know as soon as possible. 

Can I exchange my tickets?

During the Covid-19 pandemic, we have adopted a more flexible exchange policy. We will exchange your tickets to a different date or time of the same production or event, provided we are given at least 24 hours' notice. There is no charge for exchanging.

If you exchange, your original tickets will become void and can no longer be used for entry.

If you would like to exchange your tickets, please contact us at [email protected]

Our usual (non-Covid-19) exchange policy is as follows:

We may be able to transfer your tickets to an alternative performance of the same production in certain circumstances. Exchanges cannot be made fewer than 48 hours prior to the start of the performance and is always at the final discretion of the venue Box Office Manager. There will be a £1.50 admin fee per ticket to cover the incurred costs of providing this service. The new tickets can only be allocated to seats of the same price, or greater upon payment of the difference in value.  New tickets will be emailed to you.

Can I get a refund for my tickets?

Once you have purchased tickets they cannot be refunded, unless the performance has been cancelled or rescheduled. KX Tickets is not liable for adverse weather conditions, travel arrangements, or other factors that may cause you to request a refund.

How do I use credit on my KX Tickets account?

If you have had tickets exchanged or refunded to credit then it is very easy to use.
Once you have selected your desired performance, date and time simply login to your account and at the checkout tick the box that says 'use my credit (£xx.xx)' then continue with the confirmation process as normal.

If you have not logged on before just enter your email address and click on the 'forgotten my password' button and the reset information will be sent to you.