Troubadour Theatres Limited WEMBLEY PARK THEATRE

STATEMENT ON COVID-19


Due to the ongoing situation regarding Covid-19, Society of London Theatre (SOLT) and UK Theatre member venues will be closed to the public, to help slow the spread of the coronavirus. In line with this, Troubadour Wembley Park Theatre and Studio 5ive Restaurant are closed until 26th July 2020.

We understand the disappointment that this may cause but the health and wellbeing of our staff, performers and audiences remains our utmost priority throughout this global crisis.

Performances of Sleepless – A Musical Romance have been postponed and rescheduled to play at Troubadour Wembley Park Theatre from 25th August-3rd Oct. If you booked through KX Tickets, the value of your purchased tickets will be automatically credited to your online account, from where you can rebook a new performance date at your convenience. If you did not book through KX Tickets, your point of sale whose details can be found on your booking confirmation, will be contacting you.

Performances of Jimmy Carr: Terribly Funny have been postponed to October 26th and Novemebr 12th. Ticketholders are being contacted and offered an exchange, credit or a refund. If you did not book through KX Tickets, your point of sale whose details can be found on your booking confirmation, will be contacting you.

 

To use your credit:

Select the date and time of the performance you wish to attend. 

The system will then ask you to log in using your email and password. **If you previously booked over the phone or in person please enter the email you provided at the time and click on ‘forgotten your password’, you will be emailed with the reset information.

On the checkout page tick the box asking if you want to use the credit on your account.

Double check the booking details and continue as normal.

 

Please note that at this time we have had to temporarily suspend our phone lines. We know this is not ideal, however If you do need to contact us please email, [email protected] 

In order for us to serve our audiences the best we can, please do not get in touch if you have booked for performances after 31 May but please be reassured that if we have to cancel future performances we will be in touch. We will continue to provide updates as additional information becomes available.

 

Tickets for future performances continue to be available online at troubadourtheatres.com/wembley-park, though the Box Office at the theatre will be closed until further notice.

At the present time we await further guidance from SOLT and UK Theatre as to the status of future performances and the re-opening of the theatre. We thank you for your continued patience and understanding at this difficult time.

Updated: 8th June